In order to effectively solve the problems of long waiting times for businesses and the uneven availability of service windows, the Zhongkai High tech Zone Government Service Center (hereinafter referred to as the "Center") guides the government service centers of various parks and town (street) convenience service centers to fully promote the reform of the "comprehensive window" service model. By integrating resources, optimizing processes, and improving efficiency, we aim to achieve "one-stop service and comprehensive services", and promote the transformation of enterprise and public affairs from "manageable" to "easy" and "fast". At present, all parks and town (street) service centers in the district have achieved "comprehensive window" services.
The park government service center and town (street) convenience service center focus on the standardization, normalization, and facilitation of government services, with a focus on meeting the needs of enterprises and the public. They break the original "block based" window layout in the hall and upgrade and integrate the scattered comprehensive windows for residential insurance, medical insurance, and other types of comprehensive windows into "large comprehensive windows"; The number taking machine has integrated various business numbers into a "comprehensive business" number. After the reform, the masses only need to take one account and go to one window to handle multiple businesses, which not only improves the quality and efficiency of window services, but also greatly facilitates the handling of affairs by enterprises and the masses.
To ensure the deepening and implementation of the "comprehensive window" reform, various park government service centers and town (street) convenience service centers have taken multiple measures. On the one hand, by organizing staff to cross learn business and provide on-the-job training, we can promote the transformation of staff from "specialized" to "comprehensive" and improve the overall service level; On the other hand, by fully opening up various business acceptance permissions and optimizing the workflow, all business matters entering the hall, except for public security, taxation, and labor arbitration, will be included in the "big comprehensive window", providing guarantees for the reform of the "big comprehensive window".
Going forward, the center will continue to maintain close contact with various service centers in the park and town (street), deepen the reform of the "big comprehensive window", innovate service methods, and strive to create a government service hall with "higher efficiency, better service, and more satisfactory to the masses", so that enterprises and the public can truly feel the convenience and warmth brought by the government service reform.